Virtual communication lets us communicate with people from all across the globe in various ways. Videoconferencing tools including chats, voice calls and online meetings are all possible. These tools let teams stay connected, exchange information quickly, and improve their collaboration. These tools let organizations connect with a global audience and extend their reach.
When working remotely, it is crucial to have a well-documented and standardized process for communicating with your team. It should include topics such as when and how to schedule meetings, response time expectations and the proper way to escalate urgent issues.
In addition, a structured procedure will ensure that all team members are on the same page regarding timelines, progress on projects, and any other important information. Meetings also create a sense of unity, which can help create an environment of positivity.
Virtual Communication: Getting it right
Communication issues can arise when communicating in a virtual workplace, particularly since certain forms of digital communication do not have non-verbal cues. For example, text messaging and instant messaging do not provide a clear understanding of tone and intention. It is easy to miss an indication that a comment is sarcastic, or assume an innocent meaning.
Meetings and group chats do not allow for the use of hand gestures. This could be an essential aspect of communication. A thumbs up for instance, could be understood as a sign of approval or an extended arm can be understood as computer programming courses asking an inquiry. It is crucial to choose tools which support a wide range of communication so that employees can select the one that is most suitable for their needs.
Betty Wainstock
Sócia-diretora da Ideia Consumer Insights. Pós-doutorado em Comunicação e Cultura pela UFRJ, PHD em Psicologia pela PUC. Temas: Tecnologias, Comunicação e Subjetividade. Graduada em Psicologia pela UFRJ. Especializada em Planejamento de Estudos de Mercado e Geração de Insights de Comunicação.